Support

At Ingress we believe that any solution sold is only as good as the service supporting it, and we are single-mindedly focused on providing industry leading service levels to our customers.

• Proactive Management – we have a dedicated Network Operating Centre which monitors, on a live basis, each and every single connection we have in the market. Each link is set up with Minimum Acceptable Thresholds (MAT’s) and in the unlikely event that the link hits these MAT’s our Service Experts are immediately notified and a solution is set in motion.

• Redundancy – we are firm believers in delivering redundancy to all of our clients. This redundancy ensures that our customer base constantly has critical internet uptime.

• Service Account Managers (SAM’s) – Ingress has dedicated SAM’s that are assigned to specific accounts. This allows us to build a first-name relationship with our clients as well as ensuring that the SAM has an acute understanding of the client environment from inception through to service.

• We care – we care a great deal about our clients and their needs and as such we always go the extra mile to provide the service levels our clients have come to expect from us.

In order to deliver industry leading service levels Ingress utilizes a Network monitoring software that allows us full management of any system installed at your business


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